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Delivery Information

At Earthsun Essentials, we are committed to providing timely and reliable shipping services to ensure your products reach you swiftly and safely. We ship goods using Australia Post and do not use any customer-provided courier services.

Standard Shipping

  • Delivery Time: 2-6 business days
  • Cost: $10.95 for orders of Earthsun Essentials products up to 500g
  • Additional Information: Tracking included, eco-friendly packaging.

Express Shipping

  • Delivery Time: 1-2 business days
  • Cost: Starting at $14.45 for small packages up to 500g
  • Additional Information: Tracking included, eco-friendly packaging.

Free Shipping

  • Eligibility: Orders over $100 qualify for free postage. This does not include mixed orders unless each section (either dōTERRA products or Earthsun Essentials products) exceeds $100.
  • Mixed Orders: For mixed orders where only one section exceeds $100, the other section will be charged the appropriate flat rate postage.
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Additional Information

  • Tracking: All orders include tracking information, which will be provided once your order has been dispatched.
  • Packaging: We use eco-friendly packaging materials to minimise environmental impact.
  • Delivery Updates: For the latest updates on domestic and international delivery times and any potential disruptions, please visit Australia Post Delivery Updates. Shipping times may be increased during busy times (i.e. Christmas, Public Holidays, etc.)

Returns and Refunds

Return Policy:

  • Within 30 Days: We will refund 100% of the purchase price (plus applicable tax if prepaid) for products returned in currently marketable condition within 30 days.
  • dōTERRA Products: 100% product credit or 70% refund for non-marketable returns within 30 days.
  • Earthsun Essentials Products: 100% product credit or 70% refund for non-marketable returns within 30 days.

Damaged or Incorrect Products:

  • Return Time: Must be returned within 15 days of receipt.
  • Replacement: Products will be replaced or refunded if received damaged or incorrectly sent.

Return Procedure:

  • Approval Needed: Obtain approval before returning products, and include the original invoice number.
  • Shipping Costs: All return shipping costs must be paid by you.

For any questions or assistance with your order, please contact our customer service team: hello@earthsunessentials.com.au.